Terms & Privacy.
Plain-English versions. The full versions sit below.
A.Terms of Service
These terms cover your use of the Vivid Web website (vividweb.studio) and any work we do for you. By using the site or hiring us, you agree to what’s here.
1. Who we are
Vivid Web is an independent web design studio operated as a small business based in Florida, United States. Throughout this document, “we,” “us,” and “our” mean Vivid Web. “You” means anyone visiting the site or working with us.
2. Using the site
You can browse the site for personal or business reasons. Don’t scrape it at scale, don’t try to break it, and don’t copy whole sections of design or code without permission. If you want to share a screenshot or link, that’s fine.
3. Project work
If you hire us for a project, the specifics — scope, timeline, price, deliverables, payment schedule — go in a separate written proposal or contract. That document overrides anything here if there’s a conflict.
- Quotes are valid for 30 days from the date sent.
- Deposits are typically 50% to begin, with the remainder due before launch. Specific terms are in your proposal.
- Revisions are included as outlined in your proposal. Additional rounds beyond the agreed scope are billed at our hourly rate.
- Timelines are estimates. We’ll communicate proactively if anything changes, and so will you.
4. Intellectual property
Once a project is paid in full, you own the final delivered work — your website, your brand assets, your copy. We retain rights to:
- Show the work in our portfolio, on social media, and in case studies, unless you’ve asked us not to in writing.
- Reuse generic code patterns, components, and infrastructure we’ve built across projects.
- Any preliminary concepts that weren’t selected for the final project.
Third-party assets (fonts, stock photos, plugins) remain governed by their own licenses.
5. Payment and refunds
Invoices are due within 14 days unless otherwise stated. Late payments accrue interest at 1.5% per month after 30 days, or the maximum rate permitted by law, whichever is less.
Once a project is underway, deposits are non-refundable, since they cover work already completed. If you cancel mid-project, you owe for any work delivered up to that point.
6. Monthly upkeep plans
Monthly plans are billed at the start of each month and continue until you cancel. Cancel anytime by emailing us — your plan ends at the end of the current billing cycle. We don’t pro-rate partial months. Unused changes don’t roll over.
7. Warranty and liability
We do our best work, but the site is provided “as is.” We’re not liable for indirect, incidental, or consequential damages — lost profits, lost data, business interruption — even if we’ve been told they could happen. Our total liability for anything related to a project is capped at the amount you’ve paid us under that project.
8. Third-party services
We rely on third-party services (Vercel for hosting, Stripe for payments, Resend for email, etc.). We’re not responsible for their downtime, outages, or policy changes. If something at one of those providers breaks, we’ll do our best to resolve it.
9. Termination
Either of us can end a project relationship in writing if the other party materially breaches these terms or the project agreement and doesn’t fix it within 14 days. Sections of this document that should reasonably survive termination — IP, payment, liability — survive.
10. Changes
We may update these terms occasionally. The “last updated” date at the top reflects the most recent change. Material changes will be communicated to active clients directly.
11. No guarantee of results
We build quality work and follow current best practices, but we can’t promise specific outcomes — search rankings, traffic, leads, sales, or conversions. SEO and marketing results depend on many factors outside our control, including search engines, competitors, and your own market. Nothing in our work should be read as a guarantee of a particular result.
12. Force majeure
Neither of us is responsible for delays or failures caused by events beyond our reasonable control — outages at hosting or other third-party providers, natural disasters, illness, or power and internet failures. Affected obligations are paused until the situation is resolved.
13. Assignment
You may not transfer your project agreement to someone else without our written consent. We may assign our agreements as part of a sale, merger, or reorganization of the studio.
14. Severability
If any part of these terms is found unenforceable, the rest stays in full effect, and the unenforceable part is limited or removed only to the extent needed.
15. Entire agreement
These terms, together with any written proposal or contract for your project, are the entire agreement between us and replace any earlier discussions or understandings on the same subjects.
16. Governing law
These terms are governed by the laws of the State of Florida, United States. Any dispute will be resolved in the state or federal courts located in Pinellas County, Florida.
B.Privacy Policy
This is what we collect, why we collect it, and what we do with it. We try to keep this minimal — we’re not in the data business.
1. What we collect
- Contact form submissions: when you send us a message, we collect your email, subject, optional budget range, and message. We also record the request’s IP address, your browser’s user-agent, the page that referred you, and an approximate location (city, region, and country derived from your IP) for spam prevention and context. Each submission is emailed to us via Resend and stored in our own database, where it can be viewed in a private internal dashboard until we delete it.
- Email correspondence: if you email us directly, we keep that email like any other piece of correspondence.
- Site analytics: for each visit we record the IP address, an approximate location (city, region, and country derived from the IP), the browser user-agent, the referring page, the page path, the browser language, the timezone, the screen size, and how long the visit lasted. This is our own first-party analytics, stored in our database and never shared or sold — but it does include your IP address and device details.
- Advertising and conversion tracking: we run Google Ads and load Google’s tag (gtag.js) on every page. It uses cookies and similar technologies to measure ad performance and may record activity across other sites you visit. When you submit the contact form and reach our thank-you page, we send Google a hashed version of your email so it can match the conversion to an ad click (Google “enhanced conversions”).
- Project files: if you become a client, we store the files, accounts, and credentials needed to do the work in services like Figma, GitHub, Vercel, Notion, and Google Drive.
2. What we don’t collect
- Apart from the Google advertising cookies described above, we don’t set our own tracking cookies, and our first-party analytics don’t use cookies.
- We don’t sell your personal information for money. Not to data brokers, not to anyone. One honest caveat: the Google advertising above does share some data with Google (advertising cookie IDs, and the hashed email from a contact-form conversion) so it can measure ad performance. Some privacy laws count that kind of cross-context ad sharing separately from a “sale,” but we’d rather just name it. You can opt out through your Google Ad Settings or your browser’s cookie controls.
- We don’t share your project details with third parties unless you ask us to.
3. How we use it
We use the information you give us to:
- Reply to your message.
- Send you a project proposal if you’re asking about working together.
- Do the actual work, if we end up working together.
- Send invoices and project updates.
- Measure how well our ads and marketing are performing, and improve the site.
We may, very occasionally, email past clients about new offerings or studio news. You can opt out by replying once.
4. Service providers
We use a small set of trusted services to run the studio:
- Resend — delivers contact form submissions to our inbox.
- Vercel — hosts the website and routes all traffic; its edge network supplies the approximate location (from IP) used in our analytics.
- Upstash — provides the database that stores contact submissions, site analytics, and rate-limiting data.
- Cloudflare Turnstile — an invisible bot check on the contact form. To tell humans from bots it processes signals like your IP address, browser user-agent, and a site identifier; it isn’t used to identify you personally. See Cloudflare’s Turnstile Privacy Addendum.
- Google Ads / Google Tag — measures advertising performance and conversions, as described above.
- Google Workspace — handles our email.
- Stripe — processes payments.
Each of these has its own privacy policy. We only share what’s necessary for them to do their job.
5. Data retention
Contact form submissions live in our email inbox and in our database until we no longer need them; you can ask us to delete them at any time. Site analytics are kept in our database until we prune them, and can also be deleted on request. Project files are kept for up to seven years after the project ends, for legal and accounting reasons, after which we delete them unless you’ve asked us to keep them longer.
6. Your rights
You can email us to:
- Get a copy of any personal data we hold about you.
- Correct anything that’s wrong.
- Ask us to delete it (within legal limits).
- Opt out of any future emails.
Send any of those requests to contact@vividweb.studio and we’ll respond within 30 days.
7. Children
The site isn’t directed at children under 13, and we don’t knowingly collect data from them.
8. International users
We’re based in the United States. If you’re in the EU, UK, or another region with stricter data laws, your information may be processed in the US. We treat all user data with the same care, regardless of where it comes from.
9. Changes to this policy
If we update this policy, we’ll change the date at the top. Material changes will be communicated by email if we have your address.
C.Contact
Questions about either of these documents? Email us: